Refund Policy

Last updated: 2026

This Refund Policy applies to lessons booked with Teacher Johnthrough myteacherjohn.com. Payments are processed by our Merchant of Record, Paddle.

Cancellations 24 hours or more before your lesson

If you cancel a booked lesson at least 24 hours before the scheduled start time, you will receive a full refundto your original payment method. Cancellations made via the link in your confirmation email are refunded automatically.

Cancellations within 24 hours of your lesson

Cancellations made less than 24 hours before the lesson are not eligible for an automatic refund, because the slot can no longer be offered to another student. If you have an emergency or exceptional circumstances, please get in touch — we will consider requests on a case-by-case basis.

Lessons cancelled by Teacher John

If we need to cancel a lesson (for example due to illness or a technical failure on our side), you will be offered a reschedule or a full refund at your choice.

How to request a refund

The easiest way to request a refund is to use the cancellation link in your booking confirmation email. You can also contact our payment provider directly at paddle.net, which handles all order and refund enquiries as our Merchant of Record.

Processing time

Approved refunds are issued to the original payment method. Depending on your bank or card issuer, it may take several business days for the refund to appear on your statement.

Contact

Questions about a refund? Email us via the address on your booking confirmation or visit paddle.net.